Job Description

Job Details

:PositionTechnical Support Analyst (Ref: 16065)

:LocationRichmond, VA 23219 USA

:Duration10 Months 22 Days - Contract

:Openings1

:Deadline08/15/2024

Pay Rate:

Description:

**Local Candidates strongly preferred
*ALL interviews conducted ONSITE, NO exceptions
*100% ONSITE, NO exceptions

We are seeking a Technical Support Analyst for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

DUTIES AND RESPONSIBILITIES:
•Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
•Acts as a liaison to ensure the delivery of high-performance IT support services
•Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
•Provides management with recommendations for systems and process improvements
•Troubleshoots software and hardware problems and enhances the level of direct services to field staff
•Installs, maintains, and assists in testing and upgrading of new and existing hardware and software
•Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems
•Creates job aids for internal staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products

Required / Desired Skills

• Customer service professional with a great attitude. (Required 3 Years)
  
• Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. (Required 3 Years)
  
• Hands on experience in a variety of ticketing/tracking tools related to IT Support (Required 3 Years)
  
• Ability to perform root cause analysis and create documentation related to the cause and remedy. (Required 3 Years)
  
• Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. (Desired 3 Years)
  
• Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite) (Required 3 Years)
  
• Ability to lift equipment up to 25 pounds (Required 6 Months)
  

Job Tags

Contract work, Local area,

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