Job Description

The pay range is $85,500.00 - $153,900.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together. 

Right on pace with Target’s distinctive and beloved retail brand, the SAVE (Stores, Assets and Vendor Experience) team directly influences the Store and field experience by providing excellent support services for Target technology in all Target facilities.  We leverage vendor partners to deliver on-site, hands-on tech hardware support by field technicians, as well as provide off-site repairs – either in warranty or out of warranty – for Target-owned devices and connectivity.  Additionally, SAVE ships parts as “depot exchange” (“quick ship” or “hot swap”) incidents and for the majority of vendor service calls from Target’s “HQ Depot” at our Headquarters building, to all Target facilities, and manages the health of spare pool inventory.  One of the SAVE team’s key missions is to efficiently execute hardware fulfillment processes to ensure that Target facilities and team members have the right hardware, when they need it, in order to provide the best technology support experience for Target facilities, Target Team Members and Target Guests. 

As a Sr. Service Manager – HQ Depot Operations , you will manage the operations of the HQ Depot Inbound and Outbound functions located at the Target North Campus Headquarters in Brooklyn Park, MN.  You will:

• Execute end-to-end business processes required to receive, pick, kit and ship Target tech hardware to fulfill hardware swap requests and vendor technician dispatch service calls across the country
• Utilize operational data to manage HQ Depot Inbound and Outbound resources for optimal scheduling coverage and daily work prioritization
• Identify areas of opportunity to gain greater operational efficiency, and introduce or develop methods, processes or ideas to innovate
• Think critically about how to resolve day-to-day issues, ensuring alignment to larger team goals while prioritizing rapid, smart resolution
• Take ownership for the HQ Depot team’s ability to meet daily, operational service levels and performance goals, and maximize productivity
• Collaborate closely with Lead Service Manager for HQ Depot to ensure alignment with strategic goals and tactical objectives

About You:

• 4-year college degree and/or equivalent experience
• 5-7 years of relevant experience
• Ability to quickly problem solve and think creatively, negotiate and find timely winning solutions 
• Strong analytical, reasoning, and critical thinking skills
• Strong interpersonal, written & verbal communication skills
• Strong data analysis skills and advanced Excel skills
• Demonstrated track record of exceptional client support, attention to detail and collaboration
• Proficient in Microsoft Office suite, especially Excel, Word, and Power Point
• Willingness to collaborate with multiple partners 
• Ability to troubleshoot technical problems and understand technical ecosystem 

Desired Requirements:

• Experience with Service Now incident management system
• Experience with a resource management tool

The core role requires you to report and perform job duties primarily On-Site at a Target HQ location.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.

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