Service Desk Analyst Job at BizTek People, Inc. | APA International Placement Consultant..., Oregon, OH

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  • BizTek People, Inc. | APA International Placement Consultant...
  • Oregon, OH

Job Description

Title: Service Desk Analyst

Duration: 5 Months

Location: Sherwood, OR

 

Description

Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.

The contractor may also be required to take on-call shifts.

 

RESPONSABILITIES

  • Assist employees when they call the services desk
  • Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an 8-hour shift

Requirements

REQUIREMENTS

The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:

  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOS devices
  • Experience troubleshooting technical issues
  • Experience providing support in a remote environment

Job Tags

Contract work, For contractors, Remote job, Shift work,

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