Job Description

Brookhaven National Laboratory is committed to employee success and we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Review more information at BNL | Benefits Program

ORGANIZATION OVERVIEW

The mission of the Information Technology Department provides expertise in computing hardware and software support, as well as telecommunications services for the entire Laboratory. The Information Technology Department also investigates, recommends, and automates process improvements to business systems within the Lab community as well as oversees library, publications, records management and technical editing functions.

POSITION DESCRIPTION

The Information Technology Department has an opening for a Deskside Support Technician.

Responsibilities include 2nd level troubleshooting of desktop applications, network connectivity and all computer hardware and peripheral devices. Will maintain and use technical expertise and tools to investigate, troubleshoot and resolve service requests in a timely manner. Must be familiar with installing and troubleshooting Windows 11 operating systems and MAC OS operating systems. Must have excellent customer service skills and the ability to work well as an individual and in a team environment, following documented policies and procedures. Will also handle walk-in customer issues and requested one-on-ones. Must be a fast learner and highly reliable.

Essential Duties and Responsibilities:

• Responsibilities include second level troubleshooting of desktop applications, network connectivity and all computer hardware and peripheral devices

• Will maintain and use technical expertise and tools to investigate, troubleshoot and resolve service requests in a timely manner.

Required Knowledge, Skills, and Abilities:

• Technical Training or experience and a minimum of one (1) year of experience supporting hardware and/or software in a Windows 11 environment

• Advanced working knowledge of Windows 11 operating system

• Working knowledge of MAC OS operating systems.

• Experience with Microsoft Office 365 suite.

• Experience with hard disk imaging software

• Experience with Remote control support tools

• Familiar with completing tasks in Active Directory

• Accurately record, update and document Incidents / Requests using a Helpdesk ticketing system

• Ensure work is carried out within agreed service levels and in accordance with department guidelines

• A valid driver's license is required for on-site system pickup and deliveries

• Experience in providing superior customer service

Preferred Knowledge, Skills, and Abilities:

• MCP/A+ or other relevant certifications.

• Working knowledge Linux.

• Familiar with Video Conference Software.

• Familiar with Hard Disk Encryption software.

Other Information:

• Drivers' license, use of private car.

• Visa Sponsorship is not available for this position

• This is a fully onsite position located in Upton, NY

Compensation:

• Brookhaven Laboratory is committed to providing fair, equitable and competitive compensation. The full salary range for this position is $55,450 - $92,550/ year. Salary offers will be commensurate with the final candidate's qualification, education and experience and considered with the internal peer group.

About Us

Brookhaven National Laboratory ( delivers discovery science and transformative technology to power and secure the nation's future. Brookhaven Lab is a multidisciplinary laboratory with seven Nobel Prize-winning discoveries, 37 R&D 100 Awards, and more than 70 years of pioneering research. The Lab is primarily supported by the U.S. Department of Energy's (DOE) Office of Science. Brookhaven Science Associates (BSA) operates and manages the Laboratory for DOE. BSA is a partnership between Battelle and The Research Foundation for the State University of New York on behalf of Stony Brook University. BSA salutes our veterans and active military members with careers that leverage the skills and unique experience they gained while serving our country, learn more at BNL | Opportunities for Veterans at Brookhaven National Laboratory .

Equal Opportunity/Affirmative Action Employer

Brookhaven Science Associates is an equal opportunity employer that values inclusion and diversity at our Lab. We are committed to ensuring that all qualified applicants receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a veteran, disability or any other federal, state or local protected class. BSA takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. *VEVRAA Federal Contractor

BSA employees are subject to restrictions related to participation in Foreign Government Talent Recruitment Programs, as defined and detailed in United States Department of Energy Order 486.1A. You will be asked to disclose any such participation at the time of hire for review by Brookhaven. The full text of the Order may be found at:

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